Customers are complaining that Yu Televentures are selling refurbished/used products, ordering from Amazon. Someone actually posted on Facebook about receiving a used/refurbished product from Amazon, ordered from the official seller CloudTail.
Ishaan Dua, who has bought a brand new Yu Yuphoria device from Amazon got a refurbished one (accvers identally?). Take a look at what Ishaan had to say on this.
Well, if this has to be believed, we should suspect something really wrong from Amazon or Yu Televentures. The phone was sold by the seller CloudTail, which is the official seller of Amazon handling sales of exclusive phones and other items in Amazon.
The phone was received in a used state with a damaged back panel, scratches and marks in the SIM card slot and on the slot for battery. Unfortunately we don’t have the image of the broken back panel as already returned the product back for refund. But we do have the image he taken of the SIM card slot and battery slot. Take a look at the image he shared :
Here’s the Amazon order details of the product :
The guy has returned the product now you can see the screenshot of that too below :
What’s more interesting is that more people commented on this post who faced similar issues with Yu’s products. Take a look :
Who is to be suspected for this? CloudTail or Yu Televentures?
That’s actually a very good question, if you think of it, CloudTail/Amazon just sells the device unopened and delivers to the customer. They don’t have access to the packaging or manufacturing of the device. So, this thing might have happened from an error from the part of Yu Televentures.
Well, how can this be an error? Repacking a device that was returned, that was not even checked and selling it once again to customer. Really?
Anyways, it’s something that has to be investigated and Yu Televentures should look deep into this issue if this was an error (what if it’s not?). Why? Just because their reputation is at stake.
What’s your say on this? Please let me know through comments!